A new NCSECU.org
You spoke, and we listened. We made the new SECU website easier and more convenient to use. Preview your new online home for trusted financial services.This New Site Includes:
New Login Experience
The initial login process is simple and intuitive.
To log in, follow these steps:
After the first log in, the login box will automatically appear, providing a more streamlined and convenient experience.
- Locate the “Sign in” button at the top right of the main navigation bar.
- Click on the “Sign in” button. The login box will appear where members can enter their current User ID and Password.
Improved Navigation
Easily access popular product and service pages through an improved navigation menu, homepage quick links, and dedicated landing pages. In addition, the new search feature offers a “Google-like” search experience, delivering more accurate and relevant results.New Learning Hub
A dedicated Learning Hub features a wealth of financial articles, calculators, and resources. This Hub is designed to empower our members and prospective members with valuable information, insights, and tools to help enhance their financial knowledge and decision-making.FAQs
General Website Design & Functionality
The primary goal of the website redesign is to enhance user experience and optimize the overall functionality of the site. Our aim is to create a more modern, visually appealing, and user-friendly website that aligns with the evolving needs and expectations of our members and prospective members.
Through the redesign we focused on improved navigation, a more simplified user journey, and high-quality content, resources, and self-learning tools, which are centered on financial education and reflective of our mission.
Through the redesign we focused on improved navigation, a more simplified user journey, and high-quality content, resources, and self-learning tools, which are centered on financial education and reflective of our mission.
The target launch for our website redesign is early May, 2024. Leading up to the launch, we will communicate updates and relevant information to keep you informed about the upcoming changes and improvements.
The new website brings a host of improvements and features.
Key changes include:
New Login Experience
The initial login process is simple and intuitive.
To log in, follow these steps:
After the first log in, the login box will automatically appear, providing a more streamlined and convenient experience.
- Locate the “Sign in” button at the top right of the main navigation bar.
- Click on the “Sign in” button. The login box will appear where members can enter their User ID and Password.
Improved Navigation
Easily access popular product and service pages through an improved navigation menu, homepage quick links, and dedicated landing pages.New Learning Hub
A dedicated Learning Hub will feature a wealth of financial articles, calculators, and resources. This Hub is designed to empower our members and prospective members with valuable information, insights, and tools to help enhance their financial knowledge and decision-making.Robust Search Engine
The new search feature offers a “Google-like” search experience, delivering more accurate and relevant results.
While many exciting changes are coming to the new website, there are some notable elements that will remain the same. Below are the key aspects that will remain consistent for users:
Website domain
The domain for our website will remain unchanged. Users can continue to access the website using the familiar domain: http://ncsecu.org/. This ensures that existing bookmarks and links will still lead users to the right place.Member Access
Members will still be able to easily navigate to Member Access to manage their accounts online.Product and service information
Information about all the products and services offered by the Credit Union will continue to be available on the website. Members can explore details about various SECU products and services just as they did on the previous website.
No, there are no plans to change LGFCU, GKCU, NCPAFCU, and LCCU websites at this time.
Member Access Sign-In Experience
No. There are no changes to Member Access or the Mobile App at this time.
Yes, the initial login process to Member Access is changing.
After the first log in, the login box will automatically appear, providing a more streamlined and convenient experience.
For your initial log in, follow these steps:
- Locate the “Sign in” button at the top right of the main navigation bar.
- Click on the “Sign in” button and the login box will appear to enter your credentials.
After the first log in, the login box will automatically appear, providing a more streamlined and convenient experience.
The process for Forgotten Password and User ID remains the same:
Forgotten Password
Users can use the Forgotten Password recovery link located below the Password field.- Password reset will function the same as today on Storefront and Member Access.
Forgotten User ID
If members have forgotten their User ID, they may contact Member Services Support at (888) 732-8562 and a representative will be able to assist.Accessibility & Security
Verifying the legitimacy of a website is crucial for online security. The domain will remain the same (https://ncsecu.org). If members have bookmarked our site, they will be redirected to the new ncsecu.org.
Here are some tips to follow to ensure it is our legitimate site:
- Check the URL: Ensure the URL in the address bar is exactly https://ncsecu.org and doesn’t contain any misspellings or additional characters.
- Look for HTTPS when signing in to Member Access: A secure website will use https://, the “s” indicates a secure connection and it’s standard for websites that handle sensitive information.
- Check for a secure connection.
- If using Edge or Safari, in the address bar there should be a padlock icon, indicating a secure connection.
- If using Chrome, in the address bar, there is a settings icon next to the URL. Clicking this will open a small pop-up with site information. This pop-up will state the site is secure.
Member-Specific Questions
To stay informed of official announcements and details about the website launch:
- Stay tuned to State Employees' Credit Union - Home.
- Follow SECU on social media: Facebook, Instagram, and LinkedIn.
- Check with your local branch.