(Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check paybale to SECU must
be received prior to processing the request.)
Suggestions and Complaints
We realize there are ways we can improve our service. If you have a concern, we ask that you contact management at your
local branch to expedite feedback. We also welcome your suggestions. Please take a few moments to let us know how we may serve you better.
If you feel that State Employees’ Credit Union has not adequately addressed your concern, you can contact the North Carolina Credit Union Division at
www.nccud.org or the Consumer Financial Protection Bureau at
www.cfpb.gov to file a complaint.