Contact Us

Contact Your Local Branch

The Credit Union is open Monday thru Friday from 8:30 am - 5:30 pm. View our calendar for designated holidays.
Note: Lending Services Hours of Operation: 8:00 am – 9:00 pm (Eastern).

Self-Services

Obtain account balances and/or transaction information through one of the following self-services:

Send Us a Secure Message

Send us a secure message through your Member Access account.

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Send Us a Non-Secure E-Mail

For security reasons, please do not include account number(s) and/or social security number(s)when submitting an email to: info@ncsecu.org.

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ATM/Visa^® Debit Card or Visa Credit Card

Note: Calls with the Credit Union may be recorded.
For International callers, the number can be dialed by first including the country code.

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Credit Report Dispute Notice

If you wish to dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below:

State Employees’ Credit Union
Attn: Credit Reporting
PO Drawer 25279
Raleigh, NC 27611

Note: In your letter, provide your name and the account number along with the specific information that is being disputed.

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Notice of Error/Request for Mortgage Loan Information

If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below:

State Employees’ Credit Union
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

Note: In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.

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Deaf or Hearing Impaired

Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.

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SECU Insurance Representatives

Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern)
For more information, visit our Claims Contact Information page.

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Account Verification

Merchants may use this phone service to verify that account numbers for SECU members are valid.

(800)732-8243 or (919) 839-5434

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Media Contact

Contact Sandra Jones at (919) 508-8773 / (919) 327-8869

Email: sandra.jones@ncsecu.org

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Verification of Deposit (VOD) Request

Learn more about our Fee Schedule

Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request.

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Suggestions

We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to info@ncsecu.org.

Concerns

If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at info@ncsecu.org.

Note: For security purposes, please do not include account number(s) or social security number(s) in your email message.

If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division or the Consumer Financial Protection Bureau to file a complaint.