(Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check payable to SECU must
be received prior to processing the request.)
We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to firstname.lastname@example.org.
If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at email@example.com. For security purposes, please do not include account number(s) or social security number(s) in your message.
If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division at
www.nccud.org or the Consumer Financial Protection Bureau at
www.consumerfinance.gov to file a complaint.