Contact Us

Contact Your Local Branch

The Credit Union is open Monday thru Friday from 8:30 am - 5:30 pm. View our calendar for designated holidays.
Contact Your Local Branch
For immediate assistance, or for questions and/or concerns, please contact your local branch office.
24/7 Member Services
You may contact our 24/7 Member Services at any time for all of your financial needs at (888) 732-8562.


Obtain account balances and/or transaction information through one of the following self-services:
Member Access
Sign in to your existing online account or enroll in Member Access today.

Mobile Access
View our mobile site whenever you are on-the-go at

Check out the many services offered on Mobile Access.
ASK SECU Voice Response
Access your accounts around the clock from any location in the continental United States with ASK SECU.

Call (800) ASK-SECU or (919) 839-5400.

Send Us a Secure Message

Send us a secure message through your Member Access account.

Send Us a Non-Secure E-Mail

For security reasons, please do not include account number(s) and/or social security number(s)when submitting an email to:

ATM/Visa Check Card or Visa® Credit Card

Report Lost or Stolen
Contact your local branch or call us 24/7 at (888) 732-8562.
Report Fraud
Contact your local branch or call us 24/7 at (888) 732-8562.
Note: Calls with the Credit Union may be recorded.
For International callers, the number can be dialed by first including the country code.

Notice of Error/Request for Mortgage Loan Information/Credit Report Disputes

If you wish to assert an error, request information relating to the servicing of your mortgage loan, or dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below:

State Employees’ Credit Union
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

Note: In your letter, provide your name and the account number along with the error you believe has occurred, the information you are requesting, or the reason for your credit report dispute.

Deaf or Hearing Impaired

Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.

SECU Insurance Representatives

Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern)
Phone Number
(888) 732-8562

Note: Calls with the Credit Union may be recorded
PO Box 26807
Raleigh, NC 27611
Email Address
For more information, visit our Claims Contact Information page.

Account Verification

Merchants may use this phone service to verify that account numbers for SECU members are valid.

(800)732-8243 or (919) 839-5434

Media Contact

Contact Leigh Brady at (888) 478-4648 / (919) 327-8869


Verification of Deposit (VOD) Request

Mail Requests to:
SECU - Records Operations PO Box 28540,
Raleigh, NC 27611
Fax Requests to:
(919) 839-8130

Learn more about our Fee Schedule

Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request.


We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to


If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at

Note: For security purposes, please do not include account number(s) or social security number(s) in your email message.

If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division at or the Consumer Financial Protection Bureau at to file a complaint.