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Contact Us

Contact Your Local Branch

Locate your local branch’s address and phone number: Branch & ATM Locator
Hours of Operation: Mon – Fri 8:30 am – 5:30 pm (Eastern)
Find out about designated holiday closings: View Our Calendar

Self-Services

Obtain account balances and/or transaction information through a variety of self-services:

Member Access: Sign-On or Enroll via  

Ask SECU Voice Response: Call (800) ASK-SECU or (919) 839-5400

Mobile Access: For our on-the-go members, learn more about our Mobile Access site.

Send Us a Secure Message

Have questions? Send us a secure message through your Member Access account.  

Send Us a Non-Secure E-Mail

For security reasons, please do not include account number(s) and/or social security number(s). info@ncsecu.org

Contact Center

The Contact Center is available 24 hours a day, 7 days a week.

Phone: (888)732-8562 or (919) 857-2150   (Note: Calls with the Credit Union may be recorded.)

Fax: (888) SECU FAX or (919) 857-2000

Address: PO Box 29606, Raleigh, NC 27626-0606

ATM/Visa Check Card or Visa Credit Card – Report Lost or Stolen

Call (888) 732-8562 or (919) 857-2150 (Note: Calls with the Credit Union may be recorded.)

For International callers, this number (888) 732-8562 can be dialed by first including the country code.

Notice of Error/Request for Mortgage Loan Information

If you wish to assert an error or request information relating to the servicing of your mortgage loan, you may submit a written request to the address below.

State Employees’ Credit Union
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

In your letter, provide your name and the account number along with the error you believe has occurred or the information you are requesting.

Deaf or Hearing Impaired

Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.

SECU Insurance Representatives

Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern)

Phone: (888)732-8562 or (919) 857-2150   (Note: Calls with the Credit Union may be recorded.)

Address: PO Box 26807, Raleigh, NC 27611

Email Info: insurance@ncsecu.org

For more information, visit our Claims Contact Information page.


Account Verification

Merchants may use this phone service to verify that account numbers for SECU members are valid.
(800)732-8243 or (919) 839-5434

Media Contact

Phone: Leigh Brady at (888) 478-4648 or (919) 327-8869

Email Info: leigh.brady@ncsecu.org

Verification of Deposit (VOD) Request

Mail Request to: SECU – Records Operations PO Box 28540, Raleigh, NC 27611

Fax Requests to: (919) 839-8130 or (919) 743-6080

Learn more about our Fee Schedule

(Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check paybale to SECU must be received prior to processing the request.)

Suggestions and Complaints

We realize there are ways we can improve our service. If you have a concern, we ask that you contact management at your local branch to expedite feedback. We also welcome your suggestions. Please take a few moments to let us know how we may serve you better.

If you feel that State Employees’ Credit Union has not adequately addressed your concern, you can contact the North Carolina Credit Union Division at www.nccud.org or the Consumer Financial Protection Bureau at www.cfpb.gov to file a complaint.



*Quoted rates, dividends, annual percentage yields (APY) and rates (APR) are subject to change daily at the discretion of the Board of Directors.