ASK SECU

ASK SECU is our automated voice response service that allows you to access your account 24 hours a day, 7 days a week.

(800) ASK-SECU

Features of ASK SECU

Our speech-recognition technology enables members to perform account transactions and inquiries using voice commands.¹

Verify account balances
Review recent and pending transaction history.
Check dividend or interest rate information
Review year-to-date totals for dividends, interest earned on deposit accounts, and interest paid on loan accounts.
Confirm loan payment details
Verify due dates and loan payment information.
Transfer funds
Move money between your SECU accounts.
Process real-time loan advances
For Salary Advance, Open-End Signature, and Home Equity Line of Credit (HELOC) Loans.

To use ASK SECU, you will need an active debit or ATM (access) card and a 3-digit voice response personal identification number (PIN).

Get a voice response PIN
You can obtain a voice response PIN by contacting your local branch or Member Services Support at (888) 732-8562.
Add your phone number to your SECU profile
When calling from a phone number on file with SECU, intelligent card entry allows you to log in to ASK SECU by speaking or entering only the last 4 digits of your active debit or ATM (access) card number² and your 3-digit voice response PIN. You can verify and add your phone number via Member Access.
Contact ASK SECU
To use ASK SECU dial (800) ASK SECU / (800) 275-7328.³

Follow these helpful tips for a seamless ASK SECU experience:

You can respond to a request for input by pressing the number, saying the number, or saying the words as instructed.
Got background noise? Mute your phone and use the touchpad entry feature.
Once you are familiar with the menu options, you can automatically make your selection(s) without waiting for the dialogue to finish.
You can say “main menu” at any time or press the * key to get back to the main menu.

You can make voice commands by saying the number or name of the menu item. You can also navigate the system using touchpad entry. Use this entry method if you are having difficulties due to surrounding noise.
If your home or mobile phone number is not on file with SECU, you must enter your full 16-digit card number and 3-digit Voice Response PIN to access the system.
Toll-free calling North American dialing only (i.e., United States, Canada, and parts of Mexico).