ASK SECU is an automated voice response service that allows members to access their accounts 24 hours a day, 7 days a week. Speech-recognition technology allows you to perform account transactions and inquiries using voice commands.1


  • Verify your account balances and dividend or interest rate information
  • Review recent and pending transaction history
  • Review year-to-date totals for dividends or interest earned on deposit accounts and/or interest paid on loan accounts
  • Transfer funds between your Credit Union accounts
  • Confirm due date and loan payment information
  • Process real-time loan advances from Salary Advance, Open-End Signature and Home Equity Line of Credit loans


To use ASK SECU dial: (800) ASK SECU / (800) 275-73282
You will need an active debit card and a three-digit Voice Response Personal Identification Number (PIN). You can obtain a Voice Response PIN by contacting your local branch or our 24/7 Member Services at (888) 732-8562.

Print the ASK SECU Wallet Guide

Is Your Phone Number on File?

When calling from a home or mobile phone number on file with SECU, intelligent card entry allows you to log in to ASK SECU by speaking or entering only the last four digits of your debit card number3 and your three-digit Voice Response PIN. If you are unsure if your phone number is on file, you can verify and add your number via Member Access.
1 You can make voice commands by saying the number or name of the menu item. You can also navigate the system using touch pad entry. Use this entry method if you are having difficulties due to surrounding ambient noise.
2 Toll Free calling North American dialing only (i.e., United States, Canada and parts of Mexico). Raleigh area members can also call local number (919) 839-5400.
3 If your home or mobile phone number is not on file with SECU, you must enter your full 16-digit card number and 3-digit Voice Response PIN to access the system.