COVID-19: Information for Our Members Regarding Access to Services
State Employees’ Credit Union branches statewide have temporarily transitioned to drive-thru only for the majority of services to reduce the possibilities of transmission of the coronavirus to members, their families and SECU employees. Members who need to access safe deposit boxes, drop off tax return information, or inquire about a loan should call their branch to schedule an appointment.
SECU remains open for business to make loans, take deposits, and provide other financial services to members during this time of uncertainty. From applying for a loan to depositing a check, members can conduct most SECU business via other service channels that do not require a visit to the branch. We are asking members to please utilize these channels. Members have 24/7 access to their Credit Union through the following services:
- CashPoints® ATMs – Visit any of our 1,100 ATM locations where you can make deposits, withdraw and transfer funds, and make SECU loan payments.
- SECU Mobile App – Download our mobile app today to securely move money between SECU accounts, make payments on SECU loans, make loan and credit card advances, see account balances and use BillPay to pay bills and transfer funds to other members’ accounts.
- Member Access – Visit us online or Enroll in Member Access today to perform most of the same transactions and maintenance that can be conducted at a branch.
- 24/7 Member Services – Our Member Services Support Center is experiencing high call volumes between 10am-8pm daily. Please be patient and use other service channels as much as possible. Call us at (888) 732-8562 for assistance with your accounts and other financial services.
- ASK SECU Voice Response Service - Call our automated voice response service at (919) 839-5400 to verify account balances, move money between credit union accounts and verify recent and pending transaction history.
Our highest priority continues to be the health and well-being of our members, our staff and the citizens of our state. By temporarily limiting branch access to drive-thru only service, we reduce the risk for virus exposure, yet remain available to meet the financial needs of our members.