One Time Passcode is a type of two-factor authentication. The first factor is secure log in to Member Access, and One Time Passcode is the second factor.
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Safe and secure
Using OTP helps minimize the risk of fraudulent login attempts and maintain high security.
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Quick and convenient
OTP offers a more convenient and secure identity verification process than answering a security question.
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Additional authentication
A unique numeric code is sent to you via text if prompted at log in, offering a second layer of authentication.
Frequently asked questions about One Time Passcode
Yes, One Time Passcode is more secure and convenient than a security question. One Time Passcode is a unique code generated upon request, making it harder to hack than a security question, which may be discovered from your personal information.
No, any phone that can receive text messages is eligible for One Time Passcode.
You must first register for One Time Passcode online via Member Access. After registration, you will be prompted to use One Time Passcode in lieu of security questions when logging into Member Access or the Mobile App.
