Due to high call volumes, wait times have increased for our Member Services Support. Thank you for your patience. To resolve any access issues, please review the following options:
Mobile App Requirements: We are expanding device compatibility to include Android 11+. Availability may vary as Play Store updates roll out across devices. If your device is not compatible, sign in to Member Access using your desktop or mobile web browser.
Password Resets: From the Member Access sign-in screen, select “Forgot Password,” and follow the instructions.
Username Recovery: Contact Member Services Support for assistance.
Have problems making your mortgage payments? If eligible, the SECU Mortgage Assistance Program determines options available to help you keep your home.
SECU offers no-cost, no-obligation pre-qualifications to members online, over the phone, or by visiting their local branch. Getting pre-qualified can help you shop with confidence knowing what price range you can afford.
Nationwide Mortgage Licensing System (NMLS) and SAFE Act
The Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act allows you to confirm whether your loan officer is properly registered through the NMLS Registry.
Use our calculator to assess your debt-to-income ratio, which is the percentage of your gross income used to cover your mortgage and other debt payments.
