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Visa® Gift Card

At this time, we have discontinued the sale of Visa gift cards. Current cardholders may call (866) 902-6082 to activate their card and manage their card activity.

Important alert:

Due to a system processing issue with our gift card service provider, we have discontinued the sale of Visa gift cards. We are exploring options for resuming this service in the future and apologize for any inconvenience.

Using your gift card

Before using your gift card, review the Visa Gift Card Cardholder Agreement on our Account Disclosures page and sign the back of the card.

  • magnifying glass Manage your card activity

    Call (866) 902-6082 to activate your card, check your balance and transaction history, dispute fraudulent charges, and lock or unlock your card. While locked, your card will be declined for purchases.

  • globe Use worldwide

    You can use your card at any participating U.S. or international merchant that accepts Visa cards and magnetic stripe transactions.

  •  Use as debit and credit

    You can use your card as either debit or credit. Debit transactions require you to enter your PIN, while credit transactions require your signature to authorize the purchase.

What to do if your card is declined

If your SECU gift card is not working as expected, you may do one of the following:
 

  • Call the toll-free number, (866) 902-6082, on the back of your card, for registration support; balance, account, or transaction inquiries; requests to lock or unlock your card; and all other SECU gift card related requests.

  • Contact SECU 24/7 Member Services toll-free at (888) 732-8562 for assistance.

For closed cards with a remaining balance, access the SECU Refund Request form and follow the instructions to submit your refund request for the remaining balance on your gift card.

Frequently asked questions about Visa gift cards

Yes. Your card expires on the last day of the month displayed on the card. However, the underlying funds on your card do not expire.

You can’t use your card for any of the following types of transactions:

  • Cash transactions, including ATM withdrawals, cash advances, cash back, or peer-to-peer payments
  • Online gambling or illegal activity
  • Recurring transactions such as utility service providers or health club fees
  • Car rentals
  • Cruise line purchases
  • Pay-at-the-pump gas purchases

You can use your card to purchase gas inside the store with the attendant.

Your card may be declined for any of the following reasons: no funds available, trying to perform a prohibited transaction, purchase amount exceeds the balance on your card, or the card has been closed.

If your Visa gift card is not working as expected, you may do one of the following:

  • Call the toll-free number, (866) 902-6082, on the back of your card, for registration support, balance, account, or transaction inquiries, requests to lock or unlock your card, and all other SECU gift card related requests.
  • Contact Member Services Support at (888) 732-8562 for assistance.

For closed cards with a remaining balance, access the SECU Refund Request Form and follow the instructions to submit your refund request for the remaining balance on your gift card.

No. Once you have used all the funds on your card, and you do not plan to make any returns on prior purchases, destroy the card and throw it away.

At check-in, hotels may ask to put a hold on your card for the amount of your stay or other expenses, making those funds unavailable for use. If the amount of the hold is greater than your card balance, the transaction could be declined. To avoid this, check in with another debit or credit card, and then use your SECU Visa Gift Card as final payment for your stay.

Yes. Merchants can either return the funds back to your card balance or provide you with a cash refund or store credit.

Yes. If your bill plus the tip amount exceeds your card balance, the transaction may be declined. If needed, ask the merchant to process a specific amount from the gift card and use another payment method to complete your purchase transaction.