Due to high call volumes, wait times have increased for our Member Services Support. Thank you for your patience. To resolve any access issues, please review the following options:
Mobile App Requirements: We are expanding device compatibility to include Android 11+. Availability may vary as Play Store updates roll out across devices. If your device is not compatible, sign in to Member Access using your desktop or mobile web browser.
Password Resets: From the Member Access sign-in screen, select “Forgot Password,” and follow the instructions.
Username Recovery: Contact Member Services Support for assistance.
SECU is committed to providing all of our members full access to our products and services regardless of the delivery channel the member chooses. We strive to ensure our mobile, online, telephone, ATM, and in-person services, products, and information are accessible to those with disabilities.
Mobile and online services
SECU’s mobile and online service channels serve as a useful alternative for all members, including those who have difficulty visiting a branch or using a telephone. SECU strives to maintain mobile device and browser compatibility with industry accessibility standards and guidelines for those who are vision impaired or have low vision. We recommend utilizing your operating system’s native accessibility tools. We are continuing to update our mobile and online platforms to provide greater accessibility.
Phone services
SECU’s Member Services Support is available any time by calling (888) 732-8562. Additionally, you can contact your local branch. Persons with speech or hearing disabilities can dial 711 to connect with a relay operator 24 hours a day.
Branch services
Our branches are designed to meet required standards for accessibility. Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. We also welcome service animals that have been trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt SECU’s business or create an immediate risk to people or property.
Share your feedback
We are always working to improve our products and enhance our services, and we appreciate input from our members. To make a suggestion or submit a complaint, send us a secure message (members) or email (non-members).
