To report a lost or stolen credit card, contact Member Services Support at (888) 732-8562 or your local branch. Our representatives can assist you with replacing your card and reporting any fraudulent transactions.
If you think you’ve misplaced your card and would like to look for it before requesting a replacement, use the Card Lock feature in Member Access while you search.
Take charge with new choices
Meet our newly improved suite of credit cards. We offer three distinct card options so you can choose the one that best matches your spending habits and rewards preferences. Each SECU credit card offers the same following features.
Compare our Visa credit cards
View card details below or watch our card comparison video.
Frequently asked questions about SECU credit cards
Members may apply for a credit card online through Member Access, over the phone by contacting Member Services Support at (888) 732-8562, or at a local branch. Members must be 18 years of age or older or otherwise eligible for lending services to apply. New lending is restricted to residents of North Carolina, South Carolina, Georgia, Tennessee, and Virginia.
Once a new card has been requested, it typically takes 7-10 business days to arrive.
You may request a balance transfer in Member Access or by visiting your local branch. Learn more about credit card balance transfers.
You can request a credit line increase through Member Access, by contacting Member Services Support at (888) 732-8562, or at your local branch. Credit line increases are permitted for existing credit cards regardless of the state in which you reside. Credit line increases must be approved and are not guaranteed.
Your credit limit may automatically increase from time to time based on your repayment history and other factors. We will notify you of any automated increase. Contact us if you’d like to decline automated increases.
Visa applies a fee to any international transaction. The fee is 1% of the U.S. dollar amount of the international transaction. An international transaction includes (a) any transaction made in a foreign currency, and (b) any transaction made or processed outside of the United States. For more information regarding international credit card transactions, see the Credit Cardholder Agreement on our Account Disclosures page.
You can submit a credit card dispute in Member Access, by phone, or in person:
Member Access: Navigate to the Self-Service menu on your computer or mobile device.
By phone: Call Member Services Support at (888) 732-8562.
In person: Visit your local branch for assistance.
If you notice transactions that you did not make or approve, notify us immediately by contacting Member Services Support at (888) 732-8562. If you do not report fraud in a timely manner, we may not be able to reimburse you.
You can make payments in Member Access (online or in the SECU App) by transferring money from another SECU account, over the phone by contacting Member Services Support at (888) 732-8562, at a CashPoints® ATM, or at your local branch.