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Contact Us

The Credit Union is open Monday through Friday from 8:30 a.m. - 5:30 p.m. ET.

Member Services Support

You may contact Member Services Support, our 24/7 member helpline, for most of your financial needs.

Persons with speech or hearing disabilities may dial 711 to connect with a relay operator

Contact us with self-services

Obtain account information or send a secure message with Member Access and our Mobile App. We also offer an automated system available 24 hours a day, 7 days a week.

Member Access

Access your accounts online and communicate directly with the Credit Union through our secure Message Center.

Mobile App

Download the SECU Mobile App to manage your accounts anytime, anywhere, and communicate directly with the Credit Union through our secure Message Center.

 

  

ASK SECU

Access your accounts around the clock from any location in the continental United States with our automated phone service.

Important contacts

Service

Contact

Financial Advisory Services Contact Center

(833) 599-7328

Hours of operation: 8 a.m. - 9 p.m. ET

Mortgage Contact Center

(877) 589-1547

Hours of operation: 8 a.m. - 9 p.m. ET

SECU Insurance Services

(833) 599-7328
insurance@ncsecu.org

Mail to:

SECU Insurance Services
PO Box 26807
Raleigh, NC 27611

View claims contact information

Report: 
Fraudulent account activity / lost or stolen card

Find a branch

(888) 732-8562

Mortgage loan error or service request

Send written request to:

SECU Loan Servicing
PO Drawer 25279
Raleigh, NC 27611

Dispute an SECU item on your credit report

Send written request to:

SECU Credit Reporting
PO Drawer 25279
Raleigh, NC 27611

Verify an SECU account number(800) 732-8243 or (919) 839-5434
Loan payments and payoffsView instructions
Bankruptcy payments and contact

Payment address:

SECU Bankrupty Department
PO Box 25279
Raleigh, NC 27611

bankruptcydepartment@ncsecu.org

Media contact

SECU Communications

(919) 325-9556 or (919) 327-8869

communications@ncsecu.org

Verification of deposit request

Mail to:

SECU Records Operations
PO Box 28540
Raleigh, NC 27611

Fax: (919) 839-8130

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Share your feedback

We are always working to improve our products and enhance our services, and we appreciate input from our members. To make a suggestion or submit a complaint, send us a secure message (members) or email (non-members).

If you feel we haven't adequately addressed your feedback, you may contact the North Carolina Credit Union Division or the Consumer Financial Protection Bureau to file a complaint.