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Security & Scams

Protect Your Identity With NortonLifeLock™

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No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly.

ID Navigator Powered by NortonLifeLock

The dark web is continuously patrolled for information that may belong to you, and you’re notified if it’s found. Should large-scale data breaches occur, NortonLifeLock will keep you informed.

To help detect credit fraud, key changes to your credit file are monitored with One-Bureau Credit Monitoring.1 And if your wallet is stolen, you’ll receive guidance to help cancel or replace credit cards, insurance identification, and other key documents.

Should you become a victim of identity theft, a U.S.-based identity restoration specialist will help guide you on the next steps to take to help resolve the issue.

As a Visa cardholder, you will also have access to special discounts on other NortonLifeLock products.

To confirm eligibility, visit www.cardbenefitidprotect.com. Once verified, you will be redirected to the offer page on Norton.com where ID Navigator enrollment is available.

Existing NortonLifeLock ID theft protection members: contact NortonLifeLock (866) 228-2261 to discuss your needs if you are interested in ID Navigator Powered by NortonLifeLock.

Smart Tools to help against the threat of identity theft

ID Navigator Powered by NortonLifeLock can help provide you with greater peace of mind.

Dark web monitoring
This service continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.

Data breach notifications
Receive notifications on large-scale breaches so you can act quickly should a breach affect your personal information.

Stolen wallet assist
A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards, and more.

One-bureau credit monitoring alerts1
Stay on top of your credit and help detect fraud more quickly with credit monitoring alerts, which are sent when key changes are made to your credit file with a major credit bureau.

Credit, bank, and utility account freezes
Receive instructions and links so you can quickly freeze credit, bank, and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.

Restoration assist
US-based identity restoration specialists are available Monday through Friday 9 a.m. – 8 p.m. ET with guidance and next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes features such as the LifeLock Million Dollar Protection™ Package.

Privacy monitor
Privacy monitor gives cardholders greater control of their online privacy. It scans dozens of popular people-search and data broker websites to identify where your information may be exposed and provides site-by-site instructions to help you request that your information be removed.

U.S.-based member services and support
Assistance is available Monday through Friday 9 a.m. – 9 p.m. ET and Saturday 10 a.m. - 4 p.m. ET.

 

Frequently asked questions about NortonLifeLock

Visa cardholders should visit www.cardbenefitidprotect.com and complete the eligibility verification. Once verified, cardholders will be redirected to the offer page on Norton.com where ID Navigator enrollment is available. Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone number, and email address.

Your personal data is stored and managed by an advanced secure cloud database which is encrypted and protected with multiple layers of security measures.

Any personal data you provide is encrypted. Only a few selected employees who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the NortonLifeLock Global Privacy Statement for additional details.

Unfortunately, no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content could remove or modify the content.

Within the notifications, advice is provided on next steps you can to take to help protect your personal data, and when available, it will include links to additional resources. If you have additional questions, visit the Norton Help Center. 

Notifications are sent that provide best practices and suggested next steps you can to take to help protect your personal data at the Norton Help Center. 

Your personal information being detected on the dark web, a hard credit check, or an update to your credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.

Each alert will include information about next steps. Specifics vary by type of alert.

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No one can prevent all identity theft.

  1. Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.