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Routing Number: 253177049

Hurricane Helene Relief & Resources

As our state continues to assess damage and members work to recover and rebuild, SECU is here to help.

Assistance and availability

SECU is here for you in the aftermath of Hurricane Helene.

Give us a call

If you are experiencing financial difficulties due to Hurricane Helene, contact your local branch or the Lending Contact Center to discuss available options. We may be able to assist with loan payment extensions or an emergency loan.

(844) 296-4831

Branch and ATM closings

Due to impacts of the storm, some SECU branches may be closed or operating on a modified schedule and some ATMs may be down. Visit our branch and ATM locator to verify branch availability or call before visiting.

Find a branch or ATM

Ways SECU can help

SECU may be able to offer financial assistance for members on the road to recovery. 

  • Personal loans

    Personal loans are available to assist impacted members. Contact your local branch or the Lending Contact Center at (844) 296-4831 for more information and to apply.

  • Auto loans

    Auto loans are available should you need to replace a vehicle damaged by flood or storm. Contact your local branch or the Lending Contact Center at (844) 296-4831 for more information and to apply.

  • Mortgage loan assistance

    We will be offering relief to qualified members who have experienced hardships due to the storm in eligible FEMA declared disaster areas. Contact us at (877) 835-2567 for more information.

  • Existing loans and credit cards

    If you have a loan or credit card with us and need temporary help making payments or other assistance due to the storm, contact us at (877) 835-2567 to discuss.

You can also begin preparing for receipt of funds from your homeowners insurance claim by reviewing our Loss Draft Packet which contains contact information for assistance with the claim process for SECU loans.

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Insurance claim needs

If you incurred damage related to Hurricane Helene, find your insurance carrier’s contact information by visiting our Insurance Claims page or the North Carolina Department of Insurance website.

Find other information, like what to do after a disaster, and state and federal assistance programs on North Carolina DOI’s Hurricane Helene Response & Recovery page.

Government assistance

Federal assistance may be available through FEMA, including various government-backed grants or low-cost loans for those in a designated federal disaster area.

People in the affected counties who are unemployed as a direct result of Hurricane Helene may be eligible for unemployment benefits under the Disaster Unemployment Assistance (DUA) program. Business owners and self-employed individuals affected by the storm may also qualify for benefits. Apply for FEMA disaster assistance or visit des.nc.gov for more information. If you've already applied for assistance, view next steps.

Sustainable habitat Map of North Carolina, Environment concept

Relief efforts

Many groups are coordinating relief efforts in Western North Carolina. Those impacted by the storm can find assistance and information through:
 

Stay safe from disaster scams

Unfortunately, some people may try to take advantage of disaster victims. A common home repair scam involves someone showing up at your property and offering to do repair work. They ask for funds up front to purchase supplies, and once you have paid them, they never return. Be wary of requests to pay up front.

Before hiring someone, check references, insurance, and licenses. The following pages provide information about licensees for common licensed professionals in North Carolina that may be involved in repair work: