We are currently experiencing an intermittent outage with Member Access and the SECU Mobile App where certain services are unavailable, such as viewing statements and check images.
If you need assistance, call Member Services Support at (888) 732-8562.
We have all available resources working to resolve this issue as soon as possible. We apologize for the inconvenience.
Security & Scams
Charity Scams
How they work
Someone contacts you asking for a donation to a charity. It may sound like a legitimate charity that you have heard of, and you want to help. There is often an increase in this type of scam after a natural disaster or other emergency.
How can you tell if it is real or a scam? Charity scammers often pressure you to donate right away. They might ask for cash, ask you to wire the funds or encourage you to purchase gift cards to pay them. These payment methods are hard to trace and are frequently how scammers ask for payment. Scammers often refuse to send you information about the charity, give you details, or tell you how the money will be used. They might even thank you for a pledge you don’t remember making.
What you can do
Take your time. Tell caller to send you information by mail. If you receive requests through the mail do your research. Is it a real charitable organization? What percentage of your donation goes to the charity? Is your donation tax deductible? How do they want you to pay? Rule out anyone who asks you to send cash or gift cards, or wire money. Chances are that is a scam.
Share this information with a friend. It is likely that nearly everyone you know gets charity solicitations. This information could help someone else spot a scam.
If you get scam calls or illegal robocalls, please report them to the Federal Trade Commission at(877) 382-4357 or TTY (866) 653-4261 or online.
Need assistance?
Speak with an SECU employee for further information and guidance. You can contact your local branch or Member Services Support at (888) 732-8562.
Related resources
article
Health Care Scams
Scammers exploit events like Medicare open enrollment to trick people into sharing personal information. Learn how to verify unsolicited requests and spread awareness to prevent these scams.
Home repair scammers often take money without completing the work. To avoid being scammed, research contractors, get multiple estimates, and never pay by cash or wire transfer.