No, any phone that can receive voice calls or SMS (text) messages is eligible for MFA.
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Safe & secure
Using MFA helps minimize the risk of fraudulent activity. Beyond your password, a one-time passcode is used to verify your identity when you sign in from a new device, reset credentials, or handle sensitive tasks such as authorizing transfers.
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Quick & convenient
MFA offers a seamless identity verification process that is both faster and more secure than answering security questions.
Frequently asked questions about multi-factor authentication
An OTP adds an extra layer of protection for your sensitive information. Within Member Access, we will request an OTP when you sign in with a new device, reset credentials, or perform sensitive tasks such as updating contact information or authorizing transfers. To keep accounts secure, an OTP may also be requested at sign-in whenever the system deems it necessary.
Yes, MFA is more secure and convenient than a security question. Because a unique code is generated upon request, it is harder to hack than a security question, which may be discovered from your personal information.
OTP is a type of multi-factor authentication. The first factor is secure log in to Member Access with credentials (username and password), and the OTP is the second factor.
