Due to high call volumes, wait times have increased for our Member Services Support. Thank you for your patience. To resolve any access issues, please review the following options:
Mobile App Requirements: We are expanding device compatibility to include Android 11+. Availability may vary as Play Store updates roll out across devices. If your device is not compatible, sign in to Member Access using your desktop or mobile web browser.
Password Resets: From the Member Access sign-in screen, select “Forgot Password,” and follow the instructions.
Username Recovery: Contact Member Services Support for assistance.
*Investment advisory services and retirement planning offered through Credit Union Investment Services, Inc.. Securities offered through SECU Brokerage Services, Inc. Member FINRA/SIPC. Trust Services offered through Members Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Life insurance is offered through SECU Life Insurance Company. Securities, Trust and Insurance products are not credit union deposits, are not obligations of or guaranteed by the Credit Union, Members Trust Company, or any affiliated entity, and are not insured by the NCUA or any federal government agency. Securities and Trust products involve investment risks, including possible loss of principal invested. Insurance products are subject to underwriting. Trust representatives, insurance specialists, and CUIS financial advisors are also credit union employees, who may accept deposits.
