A connected experience across any device
At SECU, members shape what we do. Your feedback is the driving force behind the new enhancements you will see. Whether you use the mobile app or the online experience, you will have the same Member Access tools and features at your fingertips.
How to prepare before launch
Confirm your contact information is up-to-date for a seamless transition to the new Member Access. Having your current email address and phone number saved in Member Access ensures you receive critical launch updates and can verify your identity when you first sign in to the new platform
How to prepare at launch
Once the update is live: sign in to accept the new terms, update your alerts, and verify your scheduled BillPay payments.
Prepare for the new Member Access
We are launching a completely redesigned platform to give you more features and tools to manage your SECU accounts from any device. This update brings your online access and mobile app into one seamless experience.
Yes. This update applies to both your online Member Access experience and the SECU Mobile App. On launch day you will need to update your app in the App Store or Google Play Store and sign in with your Member Access username and password. Keep an eye on this page for the specific launch date.
The best way to prepare is to ensure your email address and phone number are up-to-date in your current Member Access profile. After launch, sign in to verify your BillPay schedule and re-enroll in any custom alerts. Read the BillPay FAQs for more details on the new payment model.
No. Technology can improve convenience, but personal service through our statewide branches, ATMs, and our Member Services Support help line will always be available to you.
Member Access is scheduled for a brief maintenance period during the launch of our new platform.
Once the new platform launches, the old version of Member Access will no longer be available.
You may contact Member Services Support, our 24/7 member helpline, at (888) 732-8562 for assistance.
Security & sign-in
You can keep using your current username and password. For enhanced security, your first sign-in on the new platform will require a multi-factor authentication (MFA) setup using your phone number.
At the Member Access sign-in screen, select “Forgot password” and follow the prompts to update your password. To reset your username, you must contact Member Services Support at (888) 732-8562.
You will sign in the same as you do today, through ncsecu.org or the SECU Mobile App.
BillPay, transfers, & cards
The new BillPay system delivers a seamless, modern experience with enhanced features and an expanded network of electronic billers. Funds are now verified and withdrawn before the payment is sent, making it easier to keep track of your account balance and helping you avoid returned checks. With a delivery-based payment system, payments are scheduled based on when the biller will receive them to help ensure your bills are paid on time.
Previously scheduled payments will move to the new platform with the exception of check payments, payments made from a Health Savings Account (HSA), payments made to other SECU deposit accounts, and duplicate payments. If multiple payments to the same biller have the same date and amount, only one will be migrated. We recommend signing in after the launch to confirm your payment dates.
Your scheduled payments will automatically transition from “Send dates” to “Deliver by/estimated delivery dates.” To ensure on-time delivery, funds will be withdrawn 1 business day before the “Deliver by” date for electronic payments and 5 business days before the “Estimated delivery date” for paper checks. Ensure your account has sufficient funds on the specified withdrawal date.
Just like a debit card purchase, funds must be available on the day funds are withdrawn for electronic and check payments. If sufficient funds are not available, the payment may fail or be subject to standard overdraft transfer practices, depending on your account settings. Note: unlike the current system, the new BillPay platform will not make multiple attempts to process a failed payment.
Yes. BillPay payment details show the date the funds were withdrawn, the estimated delivery date, and the date the check is cashed.
No, your account and card numbers will remain the same.
Yes. Your SECU cards will continue to work for purchases and ATM withdrawals. However, because Member Access will be temporarily unavailable, you will not be able to lock or unlock your cards during the maintenance window. If you expect to need this feature, you should ensure your card is in your preferred status before the update begins. For assistance with your card status during the update, contact Member Services Support at (888) 732-8562.
Technical requirements
To keep your data secure and ensure the best performance, we recommend using the latest version of Microsoft Edge or Chrome. Using an outdated browser may limit certain features.
To ensure your information stays secure and the mobile app runs smoothly, we recommend using the most recent version of your phone's operating system.
Generally, the SECU App supports:
- Apple (iOS): Recent versions updated within the last few years.
- Android: Current versions that still receive regular security updates.
If your device no longer receives software updates from Apple or Google, you may experience issues. For the best experience, keep your device's software up to date.
