Due to high call volumes, wait times have increased for our Member Services Support. Thank you for your patience. To resolve any access issues, please review the following options:
Mobile App Requirements: We are expanding device compatibility to include Android 11+. Availability may vary as Play Store updates roll out across devices. If your device is not compatible, sign in to Member Access using your desktop or mobile web browser.
Password Resets: From the Member Access sign-in screen, select “Forgot Password,” and follow the instructions.
Username Recovery: Contact Member Services Support for assistance.
As you determine which vehicle to buy and which loan terms to choose, the choices you make can have a significant impact on your monthly payment. Use our calculator to help you evaluate your options.
TrueCar operates the SECU Car Buying Service. SECU is not responsible for any offer, purchase, lease, or service provided by or through the SECU Car Buying Service. Terms and conditions apply and are available at the Car Buying Service website, hosted by TrueCar. For questions about the SECU Car Buying Service please call TrueCar at (833) 544-1576. Price may exclude tax, title, tags, governmental fees, any emissions testing charges, and any finance charges (if applicable). Unless otherwise stated separately in the vehicle details, where allowed by law, the price may not include processing, administrative, closing or similar fees.
Members must be 18 years old or otherwise eligible for lending services to apply. Lending is limited to North Carolina, South Carolina, Georgia, Tennessee, and Virginia residents and titled vehicles. Other restrictions apply.
TrueCar Certified Dealers are contractually obligated by TrueCar to meet certain customer service requirements and complete the TrueCar Dealer Certification Program.
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