Note: Calls with the Credit Union may be recorded.
For International callers, the number can be dialed by first including the country code.
Notice of Error/Request for Mortgage Loan Information/Credit Report Disputes
If you wish to assert an error, request information relating to the servicing of your mortgage loan, or dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below:
State Employees’ Credit Union
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611
Note: In your letter, provide your name and the account number along with the error you believe has occurred, the information
you are requesting, or the reason for your credit report dispute.
Deaf or Hearing Impaired
Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.
SECU Insurance Representatives
Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern)
Note: For member security, we do NOT accept e-mail requests. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request.
We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to firstname.lastname@example.org.
If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at email@example.com.
Note: For security purposes, please do not include account number(s) or social security number(s) in your email message.
If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division at
www.nccud.org or the Consumer Financial Protection Bureau at
www.consumerfinance.gov to file a complaint.
For immediate assistance, contact our 24/7 Member Services at (888) 732-8562.