How You Can Protect Yourself
State Employees' Credit Union knows the significance of protecting members' identities and their financial information. SECU continues to stress the importance of members
never disclosing personal financial information, including card information via telephone, mobile device or over the internet without the call or transaction being initiated
by the member.
SECU will never call to ask for members' financial information. If you receive a call, text or email asking for information, please notify your local SECU branch or
our 24/7 Member Services at (888) 732-8562 immediately.
Securing Your Computer
- If you are using Windows XP or older operating systems – upgrade to a more current operating system. Windows is no longer providing security patches for
- Use a firewall, install anti-virus, anti-spyware, and anti-ad protection software and check for regular updates.
- Never download unknown software from pop-ups or emails.
- Set operating system, security and application software (such as Microsoft 7 or 8 and Microsoft Office) to automatically check for updates.
- Review our site recommendations and use only the recommended browsers and browser configurations.
Securing Your Account Access
- Commit your password to memory - do not utilize password memory/management programs.
- Do not use the same user ID and passwords on multiple sites.
- Change your password frequently.
- Always sign off Member Access/Mobile Access sessions.
- Do not sign on from a public/shared computer.
- Do not reply to suspicious emails, texts or voice messages on your computer or phone.
- Safeguard your user name and password. Sharing your online credentials with someone (another individual, application, or company) provides that party with the ability and authorization to access your accounts. Only use trusted third-party sites. SECU will not be liable for loss resulting from sharing your online credentials with a third-party except as applicable law requires.
Securing Your Identity
- Have your photo placed on your ATM/debit and credit cards.
- Never share personal information by telephone.
- Secure items that contain personal information in a safe place and shred any unneeded documents containing personal information.
- Pay attention to billing cycles and contact creditors if bills do not arrive.
- Review all financial statements regularly for fraudulent activity.
- Review credit reports annually (free credit reports are available at
- Do not carry your social security or excess credit cards unless absolutely necessary.
- Review the Credit Union's Identity Theft/Fraud Prevention Guide.
Being Cautious: Learn More About Potential Scams
If you are a victim of Identity Theft, follow the steps below:
Return to Online Security »
- Immediately contact one of the three major credit bureaus to report a "fraud alert". One bureau
will report the information to the other two and a credit report will be mailed to you for review.
- Contact SECU, and any other financial institutions with which accounts are held, and immediately close all affected accounts.
- Contact local law enforcement authorities and file a report.
- Check with the local post office for an unauthorized change-of-address request.
- For more detailed information on how to recover from identity theft, visit