The Alerts service will allow you to receive a variety of account notifications via text message or through the secure message center on Member
Access. For alerts sent via text message, this service will require you to have an active mobile device, which will be validated during
Alerts sent may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is
not available at a particular time. Even within a coverage area, factors beyond the control of the Credit Union and/or your wireless carrier may
interfere with message delivery, including your mobile device equipment, terrain, proximity to buildings, foliage, and weather. While we will make
efforts to initiate all alerts in a timely manner, we cannot control all external factors necessary for you to receive the alerts and as such you
should not rely only on the alerts to maintain awareness of the status of your accounts. The Credit Union cannot assume liability for any negative
consequences related to you not receiving alerts, including another chance alerts. By enrolling in alerts you acknowledge that alerts may not be
timely received and that the Credit Union and your wireless carrier do not guarantee that alerts will be delivered.
You can register for the Alerts service via Member Access. Below is a description of each Alert type offered by the Credit Union:
The Credit Union monitors Member Access for potentially fraudulent transactions. Registration for Security Alerts will allow the Credit Union to notify you immediately
if and when any high risk transaction occurs. (Note: Mobile device is required to receive Security Alerts.)
General Notification Alerts
Registration for General Notification Alerts will not require an account selection. A notification will be sent for all eligible deposit accounts when the requested Alert
- New E-Statement Alert
Receive a notification when your E-Statement is available on Member Access.
- Secure Message Alert
Receive a notification when a secure message is sent to your Message Center inbox. (Mobile device is required to receive Secure Message Alerts.)
Account Specific Alerts
- Another Chance Alert (Overdraft Protection is required to
register for this Alert.)
Receive a notification to make a deposit or transfer before 5:30pm (Eastern) to prevent an item(s) from being returned
due to insufficient funds. It is still your responsibility to ensure funds are available to cover any outstanding items presented to
your account, even if you did not receive an Another Chance alert.
- Check or cash deposits can be made at any branch location. ATM deposits do not qualify to prevent the return of Another
- Funds may be transferred from another account using Member Access, ASK SECU or a CashPoints® ATM.
All deposits or transfers need to be made by 5:30pm (Eastern) on the day that your Another Chance Alert notification is sent,
or the next business day if your Another Chance Alert is sent on Saturday or a holiday. During registration for the Another Chance Alert,
please adjust your time selection accordingly.
- Deposit Alert
Receive a notification if a deposit was posted to your account.
- Low Balance Alert
Receive a notification if your beginning of day balance (after last night's posted transactions) is less than a set threshold.
- Non-Sufficient Funds (NSF) Alert
Receive a notification when an NSF charge has posted to your checking account.
- Overdraft Alert (Overdraft Protection
is required to register for this Alert.)
Receive a notification when overdraft protection has posted a deposit to your checking account.
- Withdrawal Alert
Receive a notification if a withdrawal was posted to your account.
For your added security, the Credit Union will not send specific account information through Alerts or Two-Way Text Messaging. The Credit Union
will never ask for specific account information or send scam notifications via text message.