Equifax® Data Breach

Updated on: September 14, 2017

Equifax, one of the three largest credit reporting agencies in the United States, announced a cybersecurity incident potentially impacting 143 million consumers. As reported by Equifax, among other items, personal information was accessed including Social Security numbers, birth dates, addresses, and some credit card numbers.

What You Need to Know

  • This is NOT a breach of SECU systems. The breach occurred at Equifax.
  • As a protective measure all SECU debit or credit cards that were used to pay for an Equifax service between May 1, 2017 to July 6, 2017, the time frame of the exposure identified by Equifax, were reissued as of Wednesday September 13, 2017. We may reissue additional cards as updated information becomes available.
  • SECU has multi-layered fraud prevention systems that monitor your accounts for suspicious activity. If we detect suspicious activity, we will notify you.
  • Review your accounts and statements closely to detect suspicious activity. If you identify an unauthorized transaction, please immediately contact your local branch or our Member Support Center at 888-732-8562.
  • Sign up for our One Time Passcode and Alerts services to increase protections for your accounts.
  • Change your User ID and Password for Member Access so that they are unique and not easy to guess.

Things You Can Do

Determine if you were impacted - Check with Equifax to determine if you have been impacted.

Put a Freeze on your Credit Report - A security freeze will prevent potential lenders or creditors from being able to view your credit report. This protection makes it unlikely that a thief would be able to steal your identity to obtain credit in your name. Be aware that you will need to unfreeze your credit report in order to conduct transactions like apply for a loan, obtain insurance, setup new utilities, enter into a new rental or lease agreement or get a new phone contract.

A credit freeze remains in effect until you cancel it. You can remove a credit freeze temporarily or permanently.

You must contact each of the three credit bureaus listed below to freeze your credit report. Please review the terms and conditions of each site as they may differ – there may be a charge for this service.

Obtain Your Credit Reports – Review your credit report for free each year at www.annualcreditreport.com.

Sign Up for Credit Monitoring – Again, free credit monitoring and identity theft protection is being offered by Equifax for one year. Visit www.equifaxsecurity2017.com for more information.

The security of your personal information is important to SECU. We are working to learn more about the breach at Equifax and how it may impact you. We will provide updates if new information becomes available.

Additional Information

NC Attorney General Information about Freezing Your Credit
NC Attorney General Additional Information about Free Security Freeze

Important Information Regarding Equifax Incident

Updated on: September 8, 2017

SECU is aware of the Equifax cybersecurity incident which may have potentially impacted approximately 143 million U.S. consumers. SECU reports credit related information on loans and credit cards to credit bureaus, including Equifax, as explained in SECU’s Rules and Regulations and Privacy Notice. Equifax advises there is no evidence of unauthorized activity on Equifax’s core consumer or commercial credit reporting databases, which is where SECU reports members’ credit data information. Please be assured that your information at SECU has not been compromised. This incident occurred solely at Equifax.

Equifax has established a dedicated website, www.equifaxsecurity2017.com, to help consumers determine if their information has been potentially impacted and to enable them to sign up for credit file monitoring and identity theft protection. The offering, called TrustedID Premier, includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports, copies of Equifax credit reports, the ability to lock and unlock Equifax credit reports, identity theft insurance, and Internet scanning for Social Security numbers. These services are being provided free to U.S. consumers by Equifax for one year. Consumers interested in the TrustedID Premier services must sign up for the service at the website indicated above.

The website provides additional information on steps consumers can take to protect their personal information. Equifax recommends that consumers with additional questions visit www.equifaxsecurity2017.com or call Equifax’s dedicated contact center at 866-447-7559, which the company set up to assist consumers concerned about this issue. The call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. eastern standard time.

In addition to the website, Equifax will send direct mail notices to consumers whose card numbers or dispute documents with personal identifying information were impacted. Equifax is also in the process of contacting U.S. state and federal regulators and has sent written notifications to all U.S. state attorneys general, which includes Equifax contact information for regulator inquiries.

Although your information at SECU has not been compromised, SECU will be working closely with Equifax, and we will share additional information as we receive it.